08-27-2017 12:51 PM
MP500 has worked fine for a couple of years. I was having some kind of conflict between Word 2013 and Word 2007. So, I used the control panel to disable word 2013 completely. After that, the printer preview only displayed a blank page regardless of content and it would not print. One time I received a message that some kind of table was not active. The MP500 troubleshooter said OK but there may be undefined issues. Then, I re-enablerd word 2013 thinking that was the genesis of my problems.....still no joy. Then I searched for a new driver and downloaded/installed still no joy. Then I removed the printer and added it. Now it won't even display or preview a blank page. I'm thinking it still may have something to do with my messing with the two different versions of Word. I'm connected via USB and using OS10. Any suggestions greatly appreciated. Thanks.
08-27-2017 01:23 PM
Thanks for reaching out!
We think one-on-one support would be your best option at this point. Technical support at Canon USA is always 100% free and 100% in the USA! Our team is available weekdays from 10am to 10pm at 1-800-OK-CANON (800-652-2666).