08-27-2017 05:24 PM
I have 2 MP495 printers, one works perfectly fine. The second printer stopped printing, when I print a windows test page I get only the words Windows Printer Test Page and a plain looking print icon in blue. If I perform a nozzle check I get the 2 blue, 2 red/pink, and 2 yellow, along the side of those I get the 2 bars, with C C M M Y Y in black, but it does not print the black grid nor the BK. I assumed the cartridges were old so I purchsed new CANON Brand 211XL and 210XL cartridges and installed them. No difference. I've taken them out and re-installed, no change. I've performed cleanings, both regular and deep. There are no lights lit except the green power button, and the number 1 in the display. I hope you can help.
08-27-2017 05:33 PM
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