11-09-2017 09:51 AM
Welcome to the Canon Forums and thanks for your post!
To have a better understanding of your issue, please let everyone know what printer you are using. That way, the community will be able to assist you with suggestions appropriate for your product.
Any other details you'd like to give will only help the Community better understand your issue!
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at usa.canon.com/support or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT). If you are not in the US, please go to www.canon.com and choose your region for contact information.
11-12-2017 09:39 AM
If you've updated to the most current version of the software from our site at http://Canon.us/SupportCF and you're still having problems, we recommend reaching out to support for further troubleshooting and options. Printer support at Canon USA can be reached at 1-800-OK-CANON (800-652-2666) weekdays from 10am to 10pm (ET). If you're outside of the USA, click HERE for support options.