Hello, els!
So that the Community can help you better, we will need to know exactly what model printer you're using (it's usually on the top or front of the unit), any error messages you're seeing, and the way you connect to your printer (USB or networked via WiFi or Ethernet).
Any other details you'd like to give will only help the Community better understand your issue!
If you're in the United States, and this is an urgent support need, please click HERE to enter your product information and discover your support options.
If you're outside of the USA, please click HERE to find support options in your country.
Thanks and have a great day!
