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New Contributor
Posts: 1
Registered: ‎06-16-2019
Accepted Solution

MG7753 Failed firmware update and now just a black screen

Got the message from my printer that a firmware update was available.

clicked on download, after a while got the message download failed, please press the <ON> button

no response 

checking this forum showed 2 silimar threads for different moddels MG7720/50, where Unplugging the power supply resolved the issue. 

first attempt got me back to downloading, but resulted in the same message

seccond attempt took the process forward one step and "resolved the issue

 

Canon, Please provide a better upgrade process, because unplugging it from the grid in order to finish the upgrade cannot be the solution!

 

For all other users, you can try the same approach, in the end it has worked, but according to canon it may break your printer.

 

Kind Regards Y.Sanstra

 

Moderator
Posts: 528
Registered: ‎06-05-2013

Re: MG7753 Failed firmware update and now just a black screen

Hi Ysanstra,

 

Welcome to The Canon Forum! We really appreciate your participation, however this appears to be a printer model not suported within the US. The Canon Community is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please CLICK HERE and select your country or region for your support needs.

You're welcome to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

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Reputable Contributor
Posts: 828
Registered: ‎11-19-2017

Re: MG7753 Failed firmware update and now just a black screen

Greetings Yasantra,

I strongly suggest that you not rely on automaitc update, or using wireless to upgrade the F/W on your printer. 

 

These methods can introduce multiple points of failure  and leave your device in a error, corrupt or unstable condition.

 

Instead use the FW update utility and run from a PC or Mac connected directly to your network via ethernet.  Printer should be connected via ethernet as well.  This will ensure the highest possiblity for success.

 

Pixima 7753 FW Update

Rick
Bay Area - CA
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