Canon Community Canon Community
 


Reply
New Contributor
Posts: 1
Registered: ‎09-22-2018

MG7720 scanning

My MG7720 used to scan from the control panel on the top which allowed me to select between document, photo, and auto scan. It suddenly stopped working; I can still scan from the Quick Menu but, it will only save as a pdf. I need jpg or jpeg files. Where is the menu to select how to save scans?

jjflash

Product Expert
Posts: 921
Registered: ‎11-19-2018

Re: MG7720 scanning

Hi jjflash1911,

 

So we can best assist you, please let us know if your printer is connected wirelessly or with a USB and if you are using Windows or Mac?

 

We look forward to hearing from you.

 

If this is a time sensitive matter, please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays). 

 

powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement