Printer/Multifunction Support

[jjflash1911]

My MG7720 used to scan from the control panel on the top which allowed me to select between document, photo, and auto scan. It suddenly stopped working; I can still scan from the Quick Menu but, it will only save as a pdf. I need jpg or jpeg files. Where is the menu to select how to save scans?

jjflash

[ArthurJ]

Hi jjflash1911,

So we can best assist you, please let us know if your printer is connected wirelessly or with a USB and if you are using Windows or Mac?

We look forward to hearing from you.

If this is a time sensitive matter, please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays).