11-28-2017 03:24 PM
I've had the same problem with the past 3 Canon printers I've owned. They used to make great equipment, and the print quality is wonderful, but that doesn't matter when they don't know how to make a printer that will detect wifi in less than a few hours. Without exadgeration, when I want to print something I have to power everything up, tell it to print, and go to sleep for the night. In the morning my pages will have printed. There is NO REASON WHY I SHOULD HAVE TO WAIT FOR THE NEXT DAY TO GET SOMETHING PRINTED. I don't remember what model the last printer was that I destroyed by tearing from my desk and throwing into the street, but currently I'm having this problem with an MG7700 and an MX992 that I bought to replace it because I foolishly thought you couldn't possibly have the same problem with all of your products.
I made this account just to tell you of your failings. If you can't find a way to remedy this problem I will tell every person I know never to buy one of your incredible failures of a product. I don't spend hundreds of dollars on equipment to have it not work.
12-01-2017 03:35 PM
Let's start by checking your printer's connection to the wireless network.
Much of the information will not be relevant, but the important things to look at are:
Is the connection active or inactive?
Does the SSID (network name) match the one the computer uses?
What is the signal strength?
What is the IPv4 IP address?
I look forward to your reply.