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New Contributor
Posts: 3
Registered: ‎04-03-2020

MG7520 won't scan

Hello, 

I was scanning just yesterday with my MG7520 and now the scanning option is grayed out in the upper right and I am unable to scan. Any suggestions? It is hard wired to my iMac. The scanner utiltiy is grayed out under "window" in the menu as well. I am able to print jobs just fine, so the MG7520 is connected. Any suggestions?

Thank youScreen Shot 2020-04-03 at 11.36.12 AM.png

Product Expert
Posts: 3,253
Registered: ‎10-16-2012

Re: MG7520 won't scan

Hello.

 

Try installing the latest CUPS Printer Driver, ICA Driver and IJ Scan Utility to get the scanner up and running.  The downloads are available at the following link:

 

PIXMA MG7520 Drivers & Downloads

 

The IJ Scan Utility is in the "Software" section of the Drivers & Downloads page.

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