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New Contributor
Posts: 1
Registered: ‎10-20-2020

MG7520 not printing ANY ink! But scans/copies okay

[ Edited ]

I tried both Cleaning and Deep Cleaning. Every ink cartridge is brand new.  But every print job I send to the printer, black/white or color, comes out nearly blank. Is this a driver or hardware issue? 

 

Odd thing is, when I scan/copy, it prints okay. 

 

These are the images I get when I try to print. First is from cleaning, it doesn't seem to print the barcode thing on top. The second is sheet music I tried to print. 

 

cleaning.jpg

 

IMG_0415.jpg

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Product Expert
Posts: 3,110
Registered: ‎07-28-2014

Re: MG7520 not printing ANY ink! But scans/copies okay

Hi jnoh12,

 

The black grid should print at the top of the nozzle check that you printed.

 

Because it did not, do you have another PGI-250PGBK ink tank that you could use in your PIXMA MG7520?

 

If the issue persists, please perform 2 deep cleanings:

 

1.  Swipe the display of your PIXMA MG7520 and select .

 

2.  Select .

 

3.  Select Deep cleaning Figure: Touch screen.

 

4. Tap Yes and then tap Yes again.

 

Once you have performed cleanings, please print another nozzle check.

 

MG7520 Nozzle Check.jpg

 

If the grid still does not appear at the top (like in the example above), your PIXMA MG7520 would require service.  You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30PM ET). If you would like to take part in this option, please call our Sales Department at (866) 443-8002 seven days a week, 8am to Midnight. Let them know you have been working with technical support and the Canon Upgrade Program was offered.


 

 

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