07-30-2019 05:16 PM - last edited on 07-30-2019 05:24 PM by SamanthaW
Make sure that the paper is completely flat when loading it into the printer. If the paper is not wrinkled before printing and the issue persists, try cleaning the timing strip to see if this will help. Click THIS LINK for details.
08-06-2019 12:48 PM
08-08-2019 01:21 PM
Because cleaning the encoder did not clear this issue, your PIXMA MG7520 would require service. You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.
To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30PM ET). If you would like to take part in this option, please call our Sales Department at (866) 443-8002 seven days a week, 8am to Midnight. Let them know you have been working with technical support and the Canon Upgrade Program was offered.