Canon Community Canon Community

New Contributor
Posts: 1
Registered: ‎04-25-2018

MG7120 not printing black

My MG7120 will print the test page perfectly. But when I print from my computer or try to make a copy it will not print black just color. I have cleaned and installed new cartridges. I have also done the reset on the printer.


Product Expert
Posts: 3,050
Registered: ‎10-16-2012

Re: MG7120 not printing black



If the issue persists after cleanings or deep cleanings have been done, troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
New Contributor
Posts: 1
Registered: ‎04-27-2019

Re: MG7120 not printing black

This would be helpful if support via phone or chat was available 24/7.  Since it is not and support is only available 8a-8p Monday through Friday, could you please provide 2 or 3 other scenarios to try?

powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement