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New Contributor
Posts: 1
Registered: ‎03-10-2019

MG6620 scans with black vertical bar down left side

I have the calbrate with every scan turned on and still get the same result after 5 scans.IMG_20190310_0001.jpg

Moderator
Posts: 1,378
Registered: ‎10-25-2012

Re: MG6620 scans with black vertical bar down left side

Hello!

So that the Community can help you better, we will need to know about any error messages you're seeing, and the Computer Operating System you're using (Windows Vista/7/8/10 or macOS 10.x), as well as the way you connect to your device (USB or networked via WiFi or Ethernet). It's also helpful to know what software you're using to scan your images. 

Any other details you'd like to give will only help the Community better understand your issue!

If you're in the United States, and this is an urgent support need, please click HERE to enter your product information and discover your support options. 

If you're outside of the USA, please click HERE to find support options in your country.

 

Thanks and have a great day!

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