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MG6320 won’t print AFTER troubleshooting

Bukimmy
Apprentice
Hi, my MG6320 printer stopped printing the other day. I’ve tried the cleaning and deep cleaning functions in setup several times. I’ve also cleaned out the printer head. Unfortunately, still no printing. It makes all the sounds as if it’s printing, paper moves through the printer, just nothing ends up on the page. Any suggestions?
2 REPLIES 2

ArthurJ
Product Expert
Product Expert

HI Bukimmy,

 

Does the same issue happen if you try to make a color copy directly from the printer? If you are able to make a color copy directly from the printer, I recommend printing a nozzle check. Please click HERE for the steps to print a nozzle check.

 

If the printer is able to print out the nozzle check, does it look like the picture below:

 

We look forward to your reply.

Bukimmy
Apprentice
I just tried making a copy (I tried both b&w and color). Unfortunately, printed on the page.
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