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New Contributor
Posts: 1
Registered: ‎03-05-2019

MG6220/Mac 10.14.13 Scanner not working

I have been having problems recently with my scanner not working.  The scanner is on my network.  MP navigator EX software doesn't launch (in fact freezes and won't quit, have to force quit it)

 

I can occasionaly get image capture to work but it is not consistent. 

 

I have reinstalled the driver and it appears mp navigator is not supported on mojave. I have tried image garden, but the scanner feature is greyed out. 

 

Any help would be appreciated. 

 

-M

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Product Expert
Posts: 875
Registered: ‎11-19-2018

Re: MG6220/Mac 10.14.13 Scanner not working

[ Edited ]

Hi rastogim,

 

The MG6220 is not compatible with the 10.14 operating system. While Canon has not made drivers for this model for your operating system, we can attempt to install the drivers for an older version of Mac to see if it will work on your computer.  Your unit is compatible with Mac OS X High Sierra v10.13 and below.

 

To install the drivers and software, please perform the steps below. 

1.  Disconnect the printer from the computer. 

2.  Click HERE to go to the printer's Downloads page.

3.  Change the "Operating System" to "OS X High Sierra v10.13". 

4.  Download and install the "MG6200 series CUPS Printer Driver", "MG6200 series Scanner Driver" and "ICA Driver". 

 

You may also try a third-party driver interface called VueScan from Hamrick Software (https://www.hamrick.com/download.html).  When you go to their Downloads page, the page will automatically download a Free (limited) version.  Please keep in mind that VueScan is a third-party software, which Canon does not guarantee in any way.  Additionally, Canon will not be able to offer support for the scanner while being used with the VueScan software.

 

You are also  eligible for the Canon Upgrade Program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. We will also include free ground shipping with your purchase.

 

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 seven days a week, 8 AM to midnight EST. Let them know you have been working with email technical support and that the Canon Upgrade Program was offered.

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

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