MG6120 text prints every other line - nozzle check PGBK missing bottom half

[poloace]

MG6120 prints photos fine....any text based document is missing lines of text....printer is 2+ yrs old running Windows 7...Help Plz....

[Patrick]

Hi poloace,

Please makre sure that all of the ink tanks in your PIXMA MG6120 have ink.

After making sure that they do, please perform a few printhead cleanings.  To perform cleanings, please follow these steps:

 1.  Press the <HOME> button on your PIXMA MG6120.

 2.  Select Maintenance and press <OK>.

 3.  Press <OK> on Cleaning.

 4.  Press <OK> on Yes.

 5.  Press <OK> on Yes.

After a few cleanings, please print another Nozzle Check.

If the Nozzle Check still prints incorrectly, please  contact live technical support . There is NO charge for this call. Real time feedback of a live technical support call would be very beneficial in this case.

Please dial 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays). A Canon technical support representative will be able to resolve this issue faster.