01-12-2015 03:55 PM
Hello, I would like to ask assistance with a problem my brand new MG5650 printer is having. I managed to correctly print a test page after setting it up and then followed the instructions to turn it off. The next day I tried printing something and the orange alarm light turned on when I pressed the power button.
The power button also stays on, but the LCD display doesn't turn on and it doesn't show any error. The printer doesn't make any powering up sounds either.
I tried plugging it into all the different outlets in my house thinking that might be the problem to no avail.
At one point it did turn on and I managed to print that one document, but now it's doing it again and I can't find anybody else with this error.
I would aprieciate some help with it before returning it to the store.
03-05-2016 07:09 AM
I have the same issue, I have powered on my printer, but only a permanent orange warning light is showed and I can do nothing with it.
Did you find a solution?.. or I have to call to my region support assistance. The printer has less than 6 uses and it was bought on October 2015.
Thanks in advance if anyone has more details about the problem
03-05-2016 07:17 AM
03-05-2016 07:34 AM
Thanks for your quick answer Seiree, I have contacted with Canon Service Center, but their daily work is from Monday to Friday, so, I have to wait up for next monday in order to know the next steps that I have to take.
I will let you know about which is the solution.
08-18-2018 11:17 PM
If no support code is displayed, let's start by resetting the printer.
If the paper output tray is closed, open it.
Turn the printer off.
When the printer is completely off (no lights, screen is blank) unplug the unit.
Press the power button 4-5 times.
Leave the printer off for at least 5 minutes.
Plug the printer in and turn it on.
If the error persists, your printer may require service.
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10-11-2018 09:11 AM
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