Printer/Multifunction Support

[Seiree]

Sorry to hear people are still experiencing this . Mine was replaced by Canon back when I opened this thread years ago and it has been working flawlessly ever since. Never got the error again. Best I can suggest is to contact Canon customer support or the store where you purchased the printer if it's still in warranty and hope they can replace yours as well.

[engineerkeith]

Alarm light ON, cannot switch the machine ON.  Plenty of paper, nothing jammed in the machine.  Does this mean I have buy another?

[JosBly]

Here is what worked for me (not a specialist, just a user)

• Disconnect printer from the power outlet.
• While keeping the red STOP button pressed, connect printer to the power outlet again (nice gymnastics!)
• After some 20 s or so, the orange light will start to blink (every 2 or 3 s)
• At that time unpress the red STOP button (the orange light will continue to blink at low frequency)
• Press the ON button
• The printer starts up again and shows a warning indicating that last time it was not properly stopped. Always power off the printer with the button, not by disconnecting the power cord.  Glad it was forgiving this time.

[TobyK]

My MG5650 printer got this problem today. Tried JosBly's method above. Pressed the red STOP button for several seconds and sure enough the orange light starts to slow-blink.
However, pressing the ON button after this did not work. All that happened is that the orange light went back to solid

Does anyone at Canon have a proper solution to this issue?

[MIMI0411]

I'm having the same issue.  Porsha I see that you're a MOD... any fixes?

[neferupitto]

Just want to share what methods works on mine:

Method 1:

1. Unplug power cable
2. Hold power button
3. Plug power cable
4. Unhold power button
5. Press power button

Method 2:

1. Unplug power cable
2. Wait for 1 hour
3. Use other power outlet to plug the power cable