MG5620 not connecting with Mac computer

[kittennerd]

I just got a new printer since my old one died. It's the Pixma MG5620. Setting it up was easy, until i tried ot connect it to my computer and install the drivers. I have a mac running Snow Leopard. I once tried to update to Mavericks, but it really slowed down my computer. When I try to install the drivers, I get the error: This program cannot be used with the current operating system. Is there anything I can do?

[Ramona · Accepted solution]

Hi kittennerd,

The printer requires at least version Mac OS X 10.6.8 be installed on your Mac.  If you already have that version of OS X installed, you can download the latest drivers from the Canon USA website to install the printer.  Please click here to go to the Drivers and Software page of the PIXMA MG5620.  Once on the initial download page for your model, please do the following:

1. Verify that the operating system detected in the "OPERATING SYSTEM" drop-down menu is correct, and if it is not, please click the drop-down menu to select your operating system.

2. Next, please click on the red arrow next to the "RECOMMENDED FOR YOU" section and click on the FULL DRIVER AND SOFTWARE PACKAGE file. When you do, a red DOWNLOAD button will appear. Please click on the checkbox below the DOWNLOAD button, then click the red DOWNLOAD button to begin the download. The time for the download process may vary depending on the speed of your Internet connection and the size of the file being downloaded.

Once the file is downloaded, please double-click on it and follow the prompts to install the printer on your Mac. 

Hope this helps!

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