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New Contributor
Posts: 1
Registered: ‎03-10-2015

MG5522 scanning a document

I can't figure out how to scan a document using the scan button on the printer and have it go directly to my document folder on my pc. I press the ok button and it says auto scan and i press  the black button and it just says processing, please wait momentarily but it does nothing else but go back to the original screen. how can i scan without using the my image garden or whatever that is?

Super Contributor
Posts: 229
Registered: ‎11-17-2014

Re: MG5522 scanning a document

Hi Perrydise!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using. That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).


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