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New Contributor
Posts: 1
Registered: ‎11-28-2017

MG5520 Printer Shows Offline

My printer is turned on but when I try to print it shows as "printer offline" - how can I resolve this?

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Product Expert
Posts: 1,989
Registered: ‎10-17-2012

Re: MG5520 Printer Shows Offline

Hi nikkir,

 

If you have the printer connected via a USB cable, please unplug the USB cable from the printer and also unplug the printer from the wall outlet, leave them unplugged for at least 5 minutes, then plug both the USB cable and power cord back in, then turn the printer back on. Next, please restart your computer and attempt to print again.

 

If you have the printer connected wirelessly, resetting your network may resolve the issue being experienced. To do this, please follow these steps:

 

1. Turn off the printer and unplug the power cord, then turn off your computer.

 

2. Unplug your wireless router for at least 60 seconds, then plug it back in.

 

3. Wait 5 minutes, then plug the printer back in, and turn it and the computer back on.

 

Please attempt to print again. If you still experience difficulty, we ask that you please contact a Canon technical support representative here for further assistance. A representative will be happy to assist you free of charge.

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