01-01-2021 09:23 AM
Hello! I have a Pixma MG5520. I had set it to scan to an HP laptop, but that computer is old now, and I have a MacBook Pro running High Sierra 10.13. I couldn't figure out how to set the printer to scan to my new computer.
I downloaded the scanner and ICA drivers, along with the Canon IJ Network Tool Ver.4.7.2 (Mac) and MP Navigator EX Ver. 4.0.6 (Mac). But when I open the settings on the IJ Network tool, my printer doesn't show up in the dropdown list (even though it is connected through wi-fi to the same network and is connected as my default and only printer.) The list is completely empty. When I try to use the operation panel on the scanner, it still shows that it wants to scan to my old computer.
How does this work? What do I need to do to connect this so I can scan to the new device?
02-23-2021 12:26 PM
Please open the IJ Scan Utility on your computer and attempt to scan using that application.
If it is not installed on your computer, it is available for download here:
When you attempt to scan using the IJ Scan Utility, do you get an error? If so, what error appears?