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New Contributor
Posts: 1
Registered: ‎03-26-2020

MG5420 Printer with Error Message 2500

When I did an auto head alignment, I got an error code 2500.  I am working from home and really need my printer to be up and running.  Can anyone help me with this problem?

Reputable Contributor
Posts: 858
Registered: ‎11-13-2019

Re: MG5420 Printer with Error Message 2500

Hi kfell108.


For the 2500 error code, try the following:


  • Check the vents on top of each ink (near the end of the labels). Ensure the brightly colored packaging has been removed, and the vents are unobstructed.
  • Print head nozzles are clogged. Press the OK button to dismiss the error, and print the nozzle check pattern to check the status of the print head.

  • Paper of size other than A4 or Letter is loaded in the cassette (lower). Press the OK button to dismiss the error, then load a sheet of A4/Letter-sized plain paper with the printing side (whiter side) facing UP.

  • The paper output slot is exposed to strong light. Press the OK button to dismiss the error, and then adjust your operating environment and/or the position of the machine so that the paper output slot is not exposed directly to strong light.

  • If the printer recently experienced a paper jam, and printing had become skewed or streaked, check and, if necessary, gently clean the timing strip with a few dry cotton swabs.

  • Turn off the machine and perform Print Head Deep Cleaning after 24 hours.

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