04-02-2019 07:09 PM
Our MG5420 has suddenly changed to only printing blank pages.
I've tried different cartridge and nozzle clean procedure as well as firmware and drivers and only get more blank pages
both images/Text Copies and Print jobs print blank.
04-02-2019 07:16 PM
Welcome to the Canon Forums and thanks for your post!
To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using and if you are connected via USB or WI-FI. That way, the community will be able to assist you with suggestions appropriate for your product.
Any other details you'd like to give will only help the Community better understand your issue!
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04-15-2019 04:28 PM
Since the nozzle cleanings did not resolve the issue, please reply with the information that is on your ink cartridges( ink number, where it was made, etc). If you can take a picture of the cartridges and attach it to your reply that would work as well.
We look forward to your reply.