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New Contributor
Posts: 3
Registered: ‎04-02-2019

MG5420 Only prints Blank pages

Our MG5420 has suddenly changed to only printing blank pages.

I've tried different cartridge and nozzle clean procedure as well as firmware and drivers and only get more blank pages 

both images/Text Copies and Print jobs print blank. 

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Moderator
Posts: 229
Registered: ‎11-03-2015

Re: MG5420 Only prints Blank pages

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using and if you are connected via USB or WI-FI. That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 8 AM and 8 PM ET.

Thanks!

New Contributor
Posts: 3
Registered: ‎04-02-2019

Re: MG5420 Only prints Blank pages

Windows 10, connected Via usb.

Though these issues happen even if you're just using the scanner/copier function.

Product Expert
Posts: 756
Registered: ‎11-19-2018

Re: MG5420 Only prints Blank pages

Hi IStech,

 

Since the nozzle cleanings did not resolve the issue, please reply with the information that is on your ink cartridges( ink number, where it was made, etc). If you can take a picture of the cartridges and attach it to your reply that would work as well.

 

We look forward to your reply.

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