MG5320 wireless printing has stopped working. Printer always shows offline.

[markbird]

I was able to print on my MG5320 printer and now I can't. How do I fix this?

[Tiffany]

Hi Markbird!

So that the Community can help you better, we will need to know the computer operating system you're using (Windows XP/Vista/7/8 or Mac 10.x). Any error messages or other details you'd like to give will also help the Community better understand your issue.

Thanks and have a great day!

[markbird]

the operating system is a Windows 8, computer is a VIAO, I do not get error message only in checking  printer status on the control panel states "offline". Also when trying to print it simply states printer is off line. I checked bluetooth connection it is working and the printer states I have the latest updated drivers installed for this unit. Let me know what else I can check.

[zunichi]

I'm also running windows 8 (8.1) and have been going through the same problem with my MG6320. A workaround is to remove the printer from the Devices and Printers, then reinstall it by clicking add printer. But I have to do it every time I restart my computer. Still have no idea how to fix it permanently without reinstalling every time.

[Ebony]

Hi markbird,

Is the printer connected via Bluetooth or your wireless network?

[poyznivy]

Hi Mark, i had a similar situation in that my MG5320 just stopped working in the middle of a print job. I unplugged and replugged it as recommended by the support team, but that hasn't done anything. I have a b200 error which i am told is a firmware issue, and am now faced with buying a new printer.