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New Contributor
Posts: 1
Registered: ‎10-14-2020

MG5320 Printer only prints blue images and NO TEXT

My printer is only printing blue images and no text.. ink wells are full and I have cleaned. I really don't want to buy a new printer. I did start filling the ink wells myself to save money and they worked at first. I have not done a second refill yet as it is not needed. Could this have anything to do with the error?

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Product Expert
Posts: 3,110
Registered: ‎07-28-2014

Re: MG5320 Printer only prints blue images and NO TEXT

Hi mlc,

 

Please follow these steps:

 

 1.  Press <HOME> on your PIXMA MG5320.

 

 2.  Rotate the menu to Maintenance and press <OK>.

 

 3.  Press <OK> on Print nozzle check pattern.

 

 4.  Press <OK> on Yes.

 

The Nozzle Check will print.  Please compare your printout to the example below:

 

MG5320 Nozzle Check.jpg

 

Does your test page look the same?

 

If not, please perform a few printhead cleanings:

 

 1.  Press <HOME> on your PIXMA MG5320.

 

 2.  Rotate the menu to Maintenance and press <OK>.

 

 3.  Press <OK> on Cleaning.

 

 4.  Press <OK> on Yes.

 

 5.  Press <OK> on Yes.

 

After a few cleanings, please print another Nozzle Check.  If your test page still does not print correctly, your PIXMA MG5320 would require service.

 

You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30PM ET). If you would like to take part in this option, please call our Sales Department at (866) 443-8002 seven days a week, 8am to Midnight. Let them know you have been working with technical support and the Canon Upgrade Program was offered.


 

 

 

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