MG3620 BLACK WONT SHOW IN NOZZLE PRINT AFTER DEEP CLEAN

[Bentoy]

Hi, can someone help me to fix my mg3620 i just bought it last december. I have performed deep cleaning a few times because the nozzle print for black is always broken until the nozzle print only print the colored ink and the black color is missing.

[ArthurJ]

 Hi Bentoy,

Troubleshooting with our support group will be needed to narrow down the cause of your issues. Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays).

We look forward to hearing from you.