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New Contributor
Posts: 1
Registered: ‎01-25-2019

MG3550 refusing to print black in grayscale printing mode

Hi,

 

i recently replaced my cartridges and since then my printer wouldn't print in grey or black. I tick all the correct settings, the preview image changes colour (from colour to black and white) but when I apply the settings and press print the pages come as pinky-orangey colour and not greyscale ones like they did before.

I have test printed and applied disgnose and repair and still nothing. I replaced teh cartridges with new ones again but still nothing better.

Please help.

Highlighted
Product Expert
Posts: 1,071
Registered: ‎11-19-2018

Re: MG3550 refusing to print black in grayscale printing mode


Hi Toshko,

 

Welcome to The Canon Forums, and thank you for your inquiry!

 

We appreciate your participation, though we need to let you know that your product seems to be a model that is not supported by our team here at Canon USA.

 

The Canon Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

 

If you live outside the United States, please click here and select your country or region for your support needs.


Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

 

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