09-15-2019 09:19 PM
After latest Windows 10 update, MG3520 either won't scan or won't scan multi-page. Error codes 2, 157, 50 or 2, 157, 201. Scanner worked fine previously.
Solved! Go to Solution.
09-16-2019 03:28 PM
The errors that you are experiencing are caused by the security software that is active on your computer.
Please temporarily disable your security software and attempt to scan again.
03-28-2020 03:49 PM
Can you provide more details on specifically what needs to be adjusted in the "security software"? I have Norton and have my device listed as a trusted device as well as the programs listed as trusted programs? Is there something in the Windows defender that is creating this? error code?
03-30-2020 03:55 PM
When you attempt to scan using the IJ Scan Utility, what is the error code that appears at the bottom of the error message?
04-05-2020 07:11 PM
The recommended solution to turn off security software did not work. The only thing that works every time is hitting the reset button on the A.T.&T. modem/router. Either the A.T.&T. modem/router or the Canon software has some sort of cache that has to be cleared before the scan function works correctly. A.T.&T. Customer Support says it's a printer/scanner problem. Canon Customer Support says it's an A.T.&T. problem. All other functions of the MG3520 work fine except scanning. The scanning function used to work until MicroSoft made one of its updates to Windows 10. So now when I have a lot of scanning to do, I just reset the modem/router. Inconvenient, but it works for me.
02-04-2021 08:14 PM - edited 02-04-2021 08:15 PM
Have a new hp pc with win10. It worked fine on my craptop with win10 and the same security sw as I have on pc. However when I try to scan now, connected to my pc, I get error codes:5,156, and 69. I have tried multiple usb ports as well as uninstalling and reinstalling driver, powering off/on, etc
Just get same same!