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New Contributor
Posts: 1
Registered: ‎03-09-2017

MG3520 Print alignment issue

I reited to print an envelope but it didnt work. After that, the printer leaves a long blank space on the right side of the paper. I have tried to run the alignment but shortly after the printing starts, it stops and the amber light flashes twice. When I looked up the error code, I found this...

 

Paper does not feed in the Rear Tray.

 

Reload paper to the Rear Tray and press the RESUME/CANCEL button.

 

I have looked over and over but there is no rear feed tray.

 

Help!

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Reputable Contributor
Posts: 593
Registered: ‎11-20-2012

Re: MG3520 Print alignment issue

Hi bcinya2016!

 

Thanks for posting in the Canon Forums!

 

The Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. If are you in the United States and this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team. If you live outside the United States, please click here and select your country or region for your support needs.

Thanks!

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Product Expert
Posts: 3,239
Registered: ‎10-16-2012

Re: MG3520 Print alignment issue

Hello.

 

Check to make sure that there are no obstructions in the paper tray.  Then reload a sheet or envelope and try printing again.

 

If you continue to have difficulties, troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

 

 

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