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New Contributor
Posts: 4
Registered: ‎02-14-2014

Re: MG3100 printer/scanner. Cannot auto scan using the Canon Solution Menu Ex

pushing scan button on scanner does not do a thing and there is no other option for scanning from computer since mp program or what ever you call it works on windows 7. I tried downloading the software 6 times and it keeps telling me to add software for the mg3120. the software link is giving me bad files

New Contributor
Posts: 4
Registered: ‎02-14-2014

Re: MG3100 printer/scanner. Cannot auto scan using the Canon Solution Menu Ex

can not start mp navigator. I have tried on 2 different windows 7 computers with wifi to the printer and it refuses to work.
Product Expert
Posts: 1,989
Registered: ‎10-17-2012

Re: MG3100 printer/scanner. Cannot auto scan using the Canon Solution Menu Ex

Hi drgoldman,

 

Please try scanning using the Microsoft Paint program by following the steps below:

1.  Go to your START Menu, select ALL PROGRAMS, then ACCESSORIES, then MICROSOFT PAINT.

2.  Once inside of Paint, in the upper left corner you will see a blue square; please click on that and select FROM SCANNER OR CAMERA.  A window will appear asking you what device you want to use.  Please select the PIXMA MG3100 series printer, then press the OK button.

3.  In the next window, you should have the option of selecting a document type; please select one, then press the SCAN button in the window.

Are you able to scan successfully using Microsoft Paint?

If this is a time-sensitive matter, additional support options are available at Contact Us.

 

 




Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
New Contributor
Posts: 1
Registered: ‎12-29-2015

Re: MG3100 printer/scanner. Cannot auto scan using the Canon Solution Menu Ex

Not the same printer but the same problem.  My Canon 8200 scanner would not work from the solution menu Ex but printed wireless with no problem.  About a month ago I had inadvertantly chose 8200 MS for the default printer.  This move solved a problem with the printer not waking up everytime the system went to sleep, but created he problem producing this error code.  WS is a Microsoft printer driver that somehow kills the Canon scanner operation from the solution menu.    I had deleted all the printer icons except  except for Canon MG8200 WS.  To get the proper printer icon back I simply loaded the entire 8200 software from the original disc. 

 

Problem solved and Canon 8MG 8200 WS gone.  Hopefully the "sleep" problem will not return.

 

1538    

New Contributor
Posts: 1
Registered: ‎01-18-2016

Re: MG3100 printer/scanner. Cannot auto scan using the Canon Solution Menu Ex

I was able to scan from Paint but not from MP Navigator.  I recently upgraded to Windows 10.  

New Contributor
Posts: 1
Registered: ‎12-08-2016

Re: MG3100 printer/scanner. Cannot auto scan using the Canon Solution Menu Ex

Hi,

 

I hope you've been able to scan by now but just in case you haven't...

 

>Open the Canon Solution Menu Ex

>Click on 'Manual & Settings' from the main menu screen

>Click on 'Network Settings' (this starts an autonatic search for any printer connected by wifi)

>Once your printer has been found, select it in the list then click on 'Configuration' and 'OK'

 

This will update the connection via wifi and you'll now be able to scan from the main menu 'Auto Scan' functions

 

It happens to me every time my toddler switches off my wifi box!

 

c x

 

New Contributor
Posts: 1
Registered: ‎02-02-2017

Re: MG3100 printer/scanner. Cannot auto scan using the Canon Solution Menu Ex

Hi, i use my MG3100 on usb cable and when i try to sca it gives me this message: "Printer is in use or an error has occurred. Check status. Scaner driver will be closed. code:2,140,21", please help, thanks.

New Contributor
Posts: 2
Registered: ‎02-27-2017

Re: MG3100 printer/scanner. Cannot auto scan using the Canon Solution Menu Ex

[ Edited ]

Dear @Ramona and/or colleagues,

 

I have a MG 3170 and was also in the situation where I could not scan either from the machine itself or by using any of the Canon utilities - I tried to troubleshoot by seeing if I can scan through MS Paint as described in your post Ramona dated 03-16-2014, however in my version of Paint (1607) I cannot see any blue square icon.

 

In desperation I tried going back to basics - I downloaded and installed the latest drivers from this address: http://drivercanon.net/canon-mg3100-series-driver-download/ - I just selected the most appropriate sounding file to me (the 3rd one down as I'm running Windows 10).

 

Once all set up this cured the problem - All was well when I scanned two documents using MP Navigator was open- No idea why it didn't work before / what reinstalling the driver did to correct it - However just as mysteriously, as soon as I closed MP Navigator and then opened it again later to scan something else, I experienced exactly the same problem / symptoms as previously!!

 

Can I have some pointers on what to trouble-shoot next?

 

Thanks.

New Contributor
Posts: 2
Registered: ‎02-27-2017

Re: MG3100 printer/scanner. Cannot auto scan using the Canon Solution Menu Ex

48 hours and no response?!
Moderator
Posts: 1,792
Registered: ‎10-25-2012

Re: MG3100 printer/scanner. Cannot auto scan using the Canon Solution Menu Ex

Hi dj_efk,

 

Thank you for reaching out to Canon USA.

 

The PIXMA MG3170 is not a model that's supported by Canon USA, however you'll want to ensure you're using the drivers specifically from Canon in your country. Canon cannot verify drivers from any other site. 

 

To get support and drivers for your printer, please visit the Canon site for your country by clicking HERE. Once you're there, please select your region, then select your country. You'll be able to find support options from there. 

 

We hope this helps point you in the right direction! 

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