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New Contributor
Posts: 1
Registered: ‎04-27-2017
Accepted Solution

MG3060 in Error State - Collecting Printer Status

[ Edited ]

I have a new Pixma MG3060 that worked beautifully for a couple of weeks but now refuses to print. It is connected to a Windows 10, 64 bit machine. I have used both wireless and USB connections and behaviour is the same. Stand-alone functions (eg. copy) work fine. The printer dialogue says "Collecting printer status" and a Windows notification says "Printer is in error state".  After rebooting both the computer and the printer without success, I re-installed the driver but the condition remained the same. Finally, I reset the printer to factory settings and went through the setup process again. This worked. The printer worked for a couple of days but now has returned to the error state, as before.  I have browsed several printer support forums and have seen this sort of problem reported for a variety of Canon printers, and have tried all the suggestions, but still no luck.

Reputable Contributor
Posts: 861
Registered: ‎10-12-2012

Re: MG3060 in Error State - Collecting Printer Status

Hi pgregory!

Welcome to The Canon Forums, and thank you for your inquiry!

We appreciate your participation, however we need to let you know that the Canon Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please click HERE and select your country or region for your support needs.

While the community is welcome to chime in, and you are welcome to discuss Canon products sold outside of the United States, please be aware that you will not receive support directly from Canon USA.

New Contributor
Posts: 2
Registered: ‎07-19-2019

Re: MG3060 in Error State - Collecting Printer Status

I am in USA and I have the same problem. New Pixma MG3620 Printer worked for some days and now gives "Printer in Error State" message both in wireless and USB connection. Tried resetting but does not work. Can you help me?
Product Expert
Posts: 2,049
Registered: ‎07-28-2014

Re: MG3060 in Error State - Collecting Printer Status

Hi jgkhan,

 

Is the error light blinking on your printer?

 

If the error light is blinking (or power and error are both blinking), please use the following link to determine the cause of the error and the resolution:

 

https://ugp01.c-ij.com/ij/webmanual/ErrorCode/MG3600%20series/EN/ERR/err_ug_message01_0100.html

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
New Contributor
Posts: 2
Registered: ‎07-19-2019

Re: MG3060 in Error State - Collecting Printer Status

Patrick, Thank you for replying. The Error light does not blink. When I reload the software the Test Print paper prints, but while printing any other page it gives "Printer in Error state" Message and "Printer not responding" in Printer window. Please help. Thanks.

 

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