04-27-2017 10:35 PM - edited 04-27-2017 10:39 PM
I have a new Pixma MG3060 that worked beautifully for a couple of weeks but now refuses to print. It is connected to a Windows 10, 64 bit machine. I have used both wireless and USB connections and behaviour is the same. Stand-alone functions (eg. copy) work fine. The printer dialogue says "Collecting printer status" and a Windows notification says "Printer is in error state". After rebooting both the computer and the printer without success, I re-installed the driver but the condition remained the same. Finally, I reset the printer to factory settings and went through the setup process again. This worked. The printer worked for a couple of days but now has returned to the error state, as before. I have browsed several printer support forums and have seen this sort of problem reported for a variety of Canon printers, and have tried all the suggestions, but still no luck.
Solved! Go to Solution.
04-27-2017 10:46 PM
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07-19-2019 01:23 PM
07-19-2019 03:15 PM
Is the error light blinking on your printer?
If the error light is blinking (or power and error are both blinking), please use the following link to determine the cause of the error and the resolution:
07-22-2019 12:32 PM
Patrick, Thank you for replying. The Error light does not blink. When I reload the software the Test Print paper prints, but while printing any other page it gives "Printer in Error state" Message and "Printer not responding" in Printer window. Please help. Thanks.