01-01-2019 03:11 PM
The error light will not go off and therefore nothing will print. When unplugged and plugged back in the light immediately comes on and stays on. The green ON light will come on if the button is pressed but it won’t turn off with the power button. I’ve tried holding down stop and nothing happens. Any feedback? I need this working ASAP for work.
All of the troubleshooting I have seen is for blinking lights and error codes. I don’t have that.
01-02-2019 10:10 AM
Troubleshooting with our support group will be needed to narrow down the cause of your issues. Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays).
We look forward to hearing from you.
02-07-2019 09:14 AM
I’m having the same problem. Bought the printer for grandson who never opened the box. Yesterday I opened the box and tried to use the printer. As soon as I plugged it in the error light came on steady. I pressed the on button, the printer came on but couldn’t get anything to work error light still on steady. I couldn’t get the printer to turn off without unplugging it.