Printer/Multifunction Support

[raquel321]

I'm using windows 10 and yet for some reason I can't print out a document because it's says it's offline even though it's plugged in and the power is on. Can someone please help me out with this?

[ArthurJ]

Hi raquel321,

Is the printer connected to the computer wirelessly or with a usb cord?

If this is a time sensitive issue, please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays). 

We look forward to your reply.