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New Contributor
Posts: 2
Registered: ‎12-18-2017

MG2550S not feeding paper properly

 

There was paper jam happened at first. After I got the paper out, it's not going to the feed the paper properly. And then I tried to clean the roller following this:  https://support.usa.canon.com/kb/index?page=content&id=ART142302

 

I have done until this: Hold down the Stop button until the Alarm lamp flashes orange seven times, then release it immediately. The machine starts cleaning. The cleaning will be complete when the paper is ejected.

 

It happend that only 1/10 of the paper is fed in and stopped very soon so the paper is not ejected. Now I can't print anything with my printer. It's only 2-3 months old. Can some experts here please help me? Thank you very much! 

 

 

 

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Product Expert
Posts: 1,845
Registered: ‎07-28-2014

Re: MG2550S not feeding paper properly

jasminelsy,

 

It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI

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