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New Contributor
Posts: 1
Registered: ‎03-17-2021

MG2550S new, cant detect it in installation

[ Edited ]

Bought it today. It does not come with its own USB connector. Have 2 old ones, one from old scanner, other from some HP and it recognizes that HP always. Tried both USB connectors, tried on different computers, same result. Tried full installer from Canon drivers page, tried just the basic (because full takes forever), same thing. It comes to that part connect usb and turn it on...then you wait at first it sais detected, then something like...finishing wait some more then it says not conected. Win 10 on both computers where i tried.

 

Could it be that the printer is malfunctioning?

 

 

Moderator
Posts: 37
Registered: ‎01-29-2019

Re: MG2550S new, cant detect it in installation

Hi, Frozen17!

Welcome to The Canon Forums, and thanks for posting!

We appreciate your participation, though we need to let you know that your product appears to be a model that is not supported by our team here at Canon USA.  The Canon Community Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please click HERE and select your country to find support in your part of the world.

Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

Thanks for choosing Canon!

 

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