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New Contributor
Posts: 2
Registered: ‎09-05-2019

MG2520 is printing black boxes around images

Images that are surrounded by white space are printing with a black box around them. It is using up my black ink and ruining my print-outs. This is happening even when I try different files.

Moderator
Posts: 1,637
Registered: ‎07-08-2013

Re: MG2520 is printing black boxes around images

Hi, amaniah!

So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or Mac OS, and which version thereof) and which app(s) you're printing from. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

New Contributor
Posts: 2
Registered: ‎09-05-2019

Re: MG2520 is printing black boxes around images

I'm using Mac OS 10.14.5

 

I am printing PDFs from the Preview app.

 

Thanks!

Highlighted
Product Expert
Posts: 2,234
Registered: ‎07-28-2014

Re: MG2520 is printing black boxes around images

Hi amaniah,

 

Please try using Adobe Acrobat Reader to print your PDFs instead of Preview.

 

It is available for free from Adobe's web site:

 

https://get.adobe.com/reader/

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