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New Contributor
Posts: 1
Registered: ‎03-20-2020

MG2500 Series - Error 5B00

[ Edited ]

Please help I keep getting an error code 5B00 and don’t know what it is or means  or how to fix it!! Help Please!!! My warranty ran out too.

So no help from Canon. I have a canon printer MG2500 series. Please direct me to someone who can help me.

Moderator
Posts: 1,794
Registered: ‎10-25-2012

Re: MG2500 Series - Error 5B00

Hello!

So that the Community can help you better, we will need to know exactly what model printer you're using (it's usually on the top or front of the unit), and the Computer Operating System you're using (Windows Vista/7/8/10 or macOS 10.x), as well as the way you connect to your device (USB or WiFi).

Any other details you'd like to give will only help the Community better understand your issue!

If you're in the United States, and this is an urgent support need, please click HERE to visit your My Canon Account to discover your personalized support options. 

If you're outside of the USA, please click HERE to find support options in your country.

Thanks and have a great day!

New Contributor
Posts: 2
Registered: ‎05-07-2021

Re: MG2500 Series - Error 5B00

Stephen,

 

I have this 5B00 error with my MG2522 canon printer/scaner 

please let me know the way to correct this, I dont have any ink leakage, but if you also let me know how to actually clean the tank I will do it for sure, my printer is working very good (I love canon printers and cameras) I will hate to yunk it just because of this creapy counter firmware bug, please let me know steps to reset that counter, I will really appreciate your help and support

 

jvaldiosera@yahoo.com

Product Expert
Posts: 3,799
Registered: ‎07-28-2014

Re: MG2500 Series - Error 5B00

[ Edited ]

Hi valdiocanon,

 

While you may be able to replace the ink absorber in your PIXMA MG2522, there is a software utility needed to reset the printer.  This utility is proprietary and not not available to the general public.

 

You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30PM ET). If you would like to take part in this option, please call our Sales Department at (866) 443-8002.  They're available weekdays and Saturdays after 9 AM ET (6 AM PT). Let them know you have been working with technical support and the Canon Upgrade Program was offered.

 

 

 

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