Hi Fred22,
This message may be resolved by resetting your PIXMA MG2220. Please follow these steps:
1. With PIXMA MG2220 powered on, open the cover. The ink will move to the replacement position.
2. Lower the cartridge locking lever on the black ink cartridge.
3. Slide the cartridge out of the holder towards you.
4. Lower the cartridge locking lever on the color ink cartridge.
5. Slide the cartridge out of the holder towards you.
6. Once both cartridges are removed, unplug the power to the printer (without turning it off).
7. Reconnect the power cord.
8. Turn your PIXMA MG2220 on.
9. Open the cover. The carriage that holds the ink will move to the left hand side.
10. Make sure the orange cap is off of the bottom of the black cartridge.
11. Slide the black cartridge into the printer.
12. Lift the cartridge locking lever up, a clicking noise should be heard.
13. Make sure the orange cap is off of the bottom of the color cartridge.
14. Slide the color cartridge into the printer.
15. Lift the cartridge locking lever, a clicking noise should be heard.
Close the cover. The printer should make some noise for a few moments, and then return to standby.
Once reset, please attempt to print.
If the error persists, please contact our support group using the following link:
http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer
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