12-04-2018 10:22 PM - last edited on 12-04-2018 10:28 PM by Crista
I am currently experiencing the same problem. Can you tell me if you ever solved this problem and what I should do to fix it? My email is [MOD NOTE: Email removed per FORUM GUIDELINES]
12-05-2018 10:23 AM
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12-05-2018 11:04 AM
This forum is crap, no one has ever responded with an answer, just the suggestion to contact them for more help. I tried 3 times, waited on hold for hours all told and never got to speak to anyone. No one every responded to emails either. I think the printer is dead and I think you should join the rest of us in never purchasing Canon printers again. I would not have minded the death of the printer nearly as much if they had just admitted it was dead and not continued to waste my time. Worst customer service ever.
12-05-2018 09:01 PM
I think this was just a power supply problem. I think it pops out the bottom of the printer usually and I think it may burn out after a certain amount of time. I am not sure but it looks like it has a circuit board and its easily replaced because it probably goes out after awhile. You can probably just order another one for minimal cost from the manufacturer. I am currently ezperiencing this same problem and I am going to try replacing the power supply adapter because I think its most likely the problem. I am surprised nobody else has mentioned this at all here.
12-05-2018 09:04 PM
08-28-2019 02:28 PM
Same problem here.
After cleaning print head and installng carts I got a car error then it said wrong printer head installed Duh.
Then it wouldn't power up.
So I let it set all night then plugged it back in, now I have an orange lighting bolt and computer can't find the printer.
Power button does nothing.
I wish Canon would address this issue. There must be a lot of these in the dump for all the complaints I see online.
I did buy an extended warranty but I'd rather not have to send it in if I don't have to.