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MG 7120 wont stop printing copies

Jnines
Apprentice

I've had a Pixma MG 7120 for over 2 years.  It constantly prints multiple pages of everything I print. I have tried reloading driver software. I recently upgraded from Windows 7 to Windows 10 plus added a new laptop. I have to leave only a few sheets of paper because it sometimes keeps printing until all the paper is gone. what a waste of paper and ink.  I need a solution or buy a different brand of printer.

1 REPLY 1

Patrick
Product Expert
Product Expert

Hi Jnines,

 

I know that you stated that you have already done this, but the first step is to reinstall the driver.  To do this, please follow these steps:

 

 1.  Press the Windows key on your keyboard and the letter R, then let both go.

 

 2.  In the Run window, please type CONTROL PANEL and click OK.

 

 3.  Click on View devices and printers (or Devices and printers, depending on your view).

 

 4.  Right click the Canon MG7120 series and left click on Remove device.  Repeat until all MG7120's are removed.

 

 5.  In the upper left corner, click on Control Panel (or the Back button).

 

 6.  In Control Panel, click on Uninstall a program (or Programs and features, depending on your view).

 

 7.  Click once on "Canon MG7120 series MP Drivers" and then click Uninstall at the top.

 

 8.  Follow the on screen prompts to uninstall the driver.  When you click Complete,  the driver is uninstalled.

 

 9.  Once done, please reboot your computer.

 

When your computer restarts, we will reinstall:

 

 1.  Please use the following link:

 

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/mg-s...

 

 2.  Click the Select button next to "MG7100 series MP Drivers Ver. 1.01".

 

 3.  Click the Download button.  The drivers will download.

 

 4.  Once the download is complete, open your downloads folder.  To access this, press CTRL and J, then let both go.

 

 5.  Double click "mp68-win-mg7100-1_01-ejs.exe" to begin the installation.

 

 6.  Follow the on screen prompts to reinstall.

 

Once the installation has completed, please attempt to print.

 

 

 

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