01-21-2018 10:07 AM
I have an MG 3520 that not only is not responding to the computer over WiFi, but is unresponsive to all the instructions for restting it.
Not sure when this problem arose, but currently the only button that responds is the Off / On button, and that only works to turn on the printer after it's been unplugged.. The 4 x 6 photo paper light remains lit. No other buttons (WiFi, etc) are lit, nor does holding down the WiFi or Stop button accomplish anything.
I've re-installed drivers, but it seems the issue is with the printer.
01-21-2018 10:19 AM
We suggest reaching out to support for assistance with this issue. Our team is right here in the USA and is 100% free. They can be reached weekdays from 10am to 10pm (ET) at 1-800-OK-CANON (800-652-2666).