12-07-2014 06:59 PM
I'm trying to re-install the MF Toolbox on my computer after a (painful) uninstall and no matter what I try, the setup program just freezes at the beginning.
I'm running Windows 8.1 64 bit
I am an adminstrator on my PC.
I tried running the program setup.exe in administrator mode. No success
I tried running the program in "selective startup" as per other posts. No success
The drivers install without problems.
All I get is this screen:
I need my scanner. I'm out of resources...
12-21-2014 04:41 PM
So, it's been 2 weeks and no one has replied.
If the Canon staff doesn't know how to fix my problem, can you at least tell me you don't know, so I can stop waiting for help?
06-05-2015 02:20 PM - edited 06-05-2015 02:20 PM
We appreciate your participation, however we need to let you know that the Canon Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.
If you live outside the United States, please visit http://www.canon.com and select your country or region for your support needs.
Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.
06-05-2015 02:20 PM
To ensure the most accurate information is provided, we will need to know the printer model you are using, as well as the version of Windows or Mac in use.
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).
Thanks and have a great day!
06-07-2015 03:35 PM
alobartn: I can't remember what I ended up doing exactly, but for me, I'm still using it through wi-fi to print, but when I need to scan, I simply connect a long usb cord and interface with USB instead of wi-fi. The scanning works fine now with this workaround
I just spent an hour with Canon tech support and he couldn't fix it either.