05-13-2016 05:29 PM
05-13-2016 05:38 PM
Hi, Mitermiser!
Welcome to the Canon Forums and thanks for your post!
We understand your frustration. To ensure the community provides the most accurate information, which printer model are you using?
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bitly.com/CanonEmail or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).
Thanks!
05-13-2016 05:40 PM
05-15-2016 09:07 AM
Hi Mitermiser,
Please open the cover to your PIXMA MX492 and let us know what is listed on both labels of the ink cartridges that are installed.
Please note, Canon's Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. If this is an urgent support need, please use the link below to reach our friendly Technical Support Team:
http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer
05-15-2016 10:32 AM
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