Light greys print light green on PIXMA MX922. What can I do to resolve this?

[cmiller928]

My Pixma MX922 printer prints grey colors with a green hue. I have replaced the ink cartridges more than once. What can I do to resolve this problem? I'm running out of patience. Thanks in advance.

[jrhoffman75]

what paper are you using and what software are you printing from.

[cmiller928]

The paper is Neehah Exact Index 90lb 94 Brightness. The program is OpenOffice Draw. It doesn't seem to matter what paper I use. Gray always comes out light green and black sometimes as dark blue.

[jrhoffman75]

First thing, print a nozzle check on plain paper using the printer driver Maintenance tab.

How do colors look.

[cmiller928]

The colors look fine. No streaks. Cyan and magenta go from dark to lighter down the page as they should. 

[jrhoffman75]

I think your problem might be mismatch between the media type/surface and the ICC profile used for printing. Is your paper a gloss paper?

[cmiller928]

No, it's a thin card stock but I print as plain paper since card stock is not a selection. Any idea where I can find ICC profiles?

[jrhoffman75]

What happens if you select plain paper as the media type and print your file on plain paper.

[cmiller928]

Same thing... shades of grey are shades of green.

[jrhoffman75]

Give Canon a call at 1-800-OK-CANON.