Printer/Multifunction Support

[peko]

LBP 6000--smudges on printout. cleaning via software does nor help. Any suggestions

[Patrice]

Hi peko.

Since cleaning the fixing roller via the software did not resolve the issue, it is recommended that you  contact our telephone technical support group at 1-800-OK-CANON (1-800-652-2666).  While I understand that the forum may be your preferred method of communication, the real-time feedback given by a telephone representative would be more beneficial in this case.