Just bought Printer MG5520 and at the set-up phase, source code error 6000 popped up.

[losthippie]

I just took the NEW printer out of the box and have followed all advice about error 6000 but no resolution.  I would really dislike shipping the unit back (bought it thru Amazon) for a great price but right now, can't get the thing to work properly !!  Do I need to install the software on my laptop first?  thanks for any help ...Kathy

[Danny]

Hi, losthippie!

So that the Community can help you better, we will need to know under which conditions the error message is popping up. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

[losthippie]

I was in the setup phase, had followed all directions then I turned the power on and the machine started to "clean heads" on the cartridges or "align heads" on the cartidges.  Then the grinding noise and I turned the unit off.  Same sequence occurred 4 more times.  Please advice...this is a brand new printer !