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Occasional Contributor
Posts: 6
Registered: ‎06-10-2017

It's Printing but no ink is flowing...

I have a Pixma G2010 printer, living in Thailand and have Windows 10 OS. The printer has been perfect for 1 1/2 years and suddenly stopped printing(i.e. it sounds like it's beginning but tnen stops. I checked the ink level(I use about 95% black ink) and saw that it was low, so I bought a replacement bottle and filled the tank up. Then I tried to print something. The printer went thru the motions - paper flowed thru, the printhead was obviously trying to print, but no ink went thru the printhead, so the page came out blank.. No documents were shown to be in the que. I assume the problem is that  the printhead  is clogged. How to fix?  BTW, I also disconnected and reconnected the USB cable with no results.

Posts: 1,621
Registered: ‎07-08-2013

Re: It's Printing but no ink is flowing...

Hi, thailen!

Welcome to The Canon Forums, and thanks for posting!

We appreciate your participation, though we need to let you know that your product appears to be a model that is not supported by our team here at Canon USA.  The Canon Community Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please click HERE and select your country to find support in your part of the world.

Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

Thanks for choosing Canon!

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